Intermitent Connectivity Issues in USWEST

Incident Report for HammerTech

Resolved

On 2018/08/20, between 4:48 am and 5:04 am (PDT) some HammerTech users in North America may have encountered timeouts (of up to 1 minute) and increased latency accessing the service. A issue with a misconfiguration of a health check on a load-balancer caused a small number of requests to be directed to a server that wasn't ready to handle requests. The issue was identified by our operations team and has now been resolved. HammerTech sincerely apologies for any inconvenience caused.

Posted Aug 20, 2018 - 22:07 AEST

This incident affected: North America - HammerTech Web Application.